Current students
You have support from dedicated teams here to help you throughout your time at university. Find ways to get the information and assistance you need.
Get help online
SID Online is your way to access the University of Exeter's support services and resources. Here you can find guidance on common issues and log questions with support teams.
Get help in person
When you need to talk to someone face-to-face you will find patient and friendly staff who can either answer your query immediately or put you in contact with someone who can resolve your issue quickly.
Penryn Info Point
The Info Point is your first point of contact for all academic queries. Get answers to questions about your course, assessments or mitigating circumstances.
Find us on the ground floor of the Peter Lanyon Building.
Open from 09:00-13:00, 14:00-17:00 Monday to Friday in term time and closed on weekends.
Contact us via or call us on +44 (0)1326 371800.
The Student Helpdesk
The Student Helpdesk offers help and advice on any aspect of university life whether you have a quick query or require specialist support.
Find us on Level 1 in the Exchange Library.
Open from 09:00-19:00 Monday to Friday in term time and closed on weekends.
Contact us via studenthelpdesk@fxplus.ac.uk or call +44(0)1326 370460.
Campus Safety and Support
The Safety and Support Team are here to help students and staff feel safe on campus. Reach out if you need first aid, or have welfare and security concerns.
Find us at Glasney Lodge.
We are available 24/7.
Contact us via +44(0)1326 254444
, the free on-campus safety app provides a quick and easy way to contact the Safety and Support team if you ever need urgent help while you’re on Penryn Campus.
In an emergency dial 999.
Facilities and Services
manages and/or delivers all shared services at the Penryn Campus on behalf of Falmouth and UoE, and some services at the Falmouth and Truro Campuses.